We strive to make sure you are completely satisfied with your purchase. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. All packaging must be unopened and unused. Shipping charges are not refundable. The customer is responsible for shipping charges on returns.
Doctor Signature will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes Doctor Signature to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
A Return Authorization for returns must be obtained prior to sending your order back by contacting firstname.lastname@example.org.